1 § Charging service

Arval AB, org.nr 559026-7992, Vendevägen 89, 182 32 Danderyd, Sweden, [email protected] (hereinafter “Arval”) provides a charging solution, in cooperation with ChargePanel AB, org.no. 556963-3182, Skeppsbron 34, 11130 Stockholm, Sweden, [email protected] (hereinafter “ChargePanel”), to its corporate customers at charging stations connected by third parties to a platform managed by Arval (hereinafter “Arval Energy”) to manage and control the charging of electric current in public as well as private networks of charging stations (the “Charging Service”). Arval’s corporate customer will make Arval Energy available to drivers of its vehicles (“Customers”), who may use the Arval Energy mobile application (the “Application”) to engage with a network of charging stations. The Customer may charge its vehicle at the charging stations connected to the Application according to the terms and conditions displayed in the Application. These general terms and conditions (hereinafter the” Terms and Conditions”) apply to the Charging Service and the Customer's use of Arval Energy and apply to charging stations in networks connected to Arval Energy.

Stations included in the Arval Energy network are shown in the Application.

2 § Use of the Application

Arval offers an Application that makes it possible to find stations and to pay for charging at charging stations connected to Arval Energy.

Arval reserves the right to, in whole or in part, shut down the Application at any time and with reasonable notice, without compensation to the Customer. The Customer is not entitled to damages as a result of the Application being out of order.

3 § Use of Arval Energy charging stations

The Customer is responsible for ensuring that the correct equipment is connected between the car and the charging socket. Each charging station owner in the Arval Energy network is responsible for ensuring that the charging stations comply with applicable standards, laws and regulations. The charging capacity depends on several factors, such as the technical conditions of the electric vehicle, the charging level of the car battery and the capacity of the charging station, of which the component with the lowest capacity will determine the power that the electric vehicle can absorb.

Therefore, Arval cannot guarantee that charging an electric car will be completed within any maximum time limit or with a certain minimum power.

4 § Availability

The Charging Service is available to the Customer 24 hours a day, but in practice the possibility of charging may be limited, for example, by the fact that certain charging stations are not accessible at certain times due to specific restrictions. To the extent permitted under applicable law, including applicable consumer protection legislation, Arval expressly excludes all warranties and makes no representations as to the availability of the Charging Service.

The availability of Arval Energy charging stations is communicated through the Application.

Arval aims to ensure that charging stations in the Arval Energy network are operational to the greatest possible extent. In the event that the charging station should suffer a technical fault, Arval will attempt to rectify the fault as quickly as possible.

Arval reserves the right, without compensation to the Customer, to modify, restrict access to, or suspend the Charging Service or an individual charging station for e.g. updates, maintenance and error correction or as a result of force majeure situations beyond the control of Arval.

5 § Payment

The Customer will pay Arval for the Charging Services after completion of charging. Payment for charging can be performed by credit card or other payment method(s) as determined by Arval. All prices displayed in the Application are inclusive of VAT. Arval has appointed ChargePanel as payment receiver for the Charging Services.

Use of the Charging Service in the form of charging history is saved for the Customer in the Application. As part of some services purchased and agreed between Arval and the corporate customer, Arval will reimburse the Customer for the amounts paid for the Charging Services provided by Arval Energy at home. Arval has appointed ChargePanel as the party who will perform such reimbursements.

When invoicing, Arval is entitled to charge a reasonable invoice fee according to the Arval price list in force at the time and, where applicable, to charge statutory interest on arrears as well as statutory reminder fees and collection costs.

The Customer shall ensure that any claims related to the Charging Services must be submitted by the Customer within a maximum of 14 days following completion of charging. Eligible refunds will be made to the same payment method used for payment unless we expressly agree otherwise. Claims submitted later than 14 days following the completion of charging shall be considered waived by the Customer and any amounts for corresponding Charging Services will be invoiced by Arval to the Customer. If the Customer is a consumer, the Customer’s statutory rights shall apply.

Arval has the right to suspend the Customer, in whole or in part, in the event of non-compliance with the terms and conditions of payment.

6 § Personal data

This first level information (“Information”) applies to our mobile application for charging services (the “Service”). In the following, the terms "we", "us" and "our" shall henceforth refer to Arval.

Here you will find information about how we process your personal data in connection with the provision of the Service or if you are otherwise in contact with us. Please refer to Arval’s complete privacy policy regarding the processing of your personal data at https://www.arval.se/small-business/dataskyddsmeddelande.

Why are we informing you?

We know that it is important to you how your personal data is processed. This Information describes in detail how we collect, process, use and transfer (collectively "process") your personal data.

Personal data is information that relates to an individual that is identifiable through the information, whether in combination with other information or independently.

You should read this Information so that you know what personal data we process, on what lawful basis, for what purposes and what rights you have in connection with the use of the Service. If you have any questions about this Information, please feel free to contact us, see contact details under ”Questions and Concerns” below.

Who is the data controller?

Arval is the data controller, which means that we decide why and how your personal data is processed. It also means that we are obliged to ensure that your personal data is only processed in accordance with this Information when you use the Service and we are obliged to provide you with the information contained in this Information. If you have any questions, please contact us using the contact details provided in the "Questions and Concerns" section below.

Processing of your personal data

What personal data do we process?

The personal data we collect is set out below and can be divided into four main categories (i) contact details, (ii) login details, (iii) banking details and (iv) user details.

• Contact details (first and last name, telephone number, home address, e-mail address and, in specific cases, the name of the company you work for);
• Login details (first and last name, telephone number, e-mail address and IP address, password (encrypted));
• Bank details (credit card information and, in specific cases, clearing and bank account number for payment); and
• User data (charge point ID, charge account ID, RFID tag, date, time and location information on which charging station was used, location information in real time to find a charging station upon your request, IP address (encrypted), electricity charged per kilowatt hour, amount paid per charge, time of use of the Service and, in specific cases, registration number from the vehicle's license plate).

We collect personal data directly from you when you use the Service but we may also obtain it when you contact us. The personal data we process about you may also vary depending on which services are activated in our mobile application.

The following personal data is only processed if the Fleet Management module is activated for the Service and the user is connected to the module:

• The name of the company you are employed by;
• Clearing and bank account number in connection with the payment; and
• Registration number from the vehicle registration plate.

Processing may be carried out by parties other than us on our behalf. Please note that if you do not provide contact details, for example, we may be unable to provide the Service or the information you request.

On what legal basis do we process your personal data?

We must always have a lawful basis, i.e. a reason arising from applicable data protection legislation, for processing your personal data. We only process your personal data on one of the following lawful bases:

• The processing is necessary for the performance of our agreement with you;
• The processing is necessary for purposes relating to our legitimate interest

For what purposes do we process your personal data?

Below is a summary of the purposes for which we process your personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council ("GDPR") and other applicable data protection legislation. In some circumstances, several purposes may be relevant to a processing activity.

• Contact details (to provide the Service to you and the Charging Service to our business customer, customer service, manage your rights in accordance with the GDPR, to communicate with you about our services);
• Login details (to provide the Service to you and the Charging Service to our business customer);
• Bank details (to provide the Service to you and the Charging Service to our business customer);
• User data (to provide the Service to you and the Charging Service to our corporate customer).

Your contact details are needed for us to provide good customer service. We have a legitimate interest in being able to answer your questions and we need to be able to deal with any complaints or disputes you raise with us.

How long will we keep your personal data?

We will retain your personal data over the period required to provide the Service to you and the Charging Service to our corporate customer, to comply with applicable laws and regulations or another period with regard to our operational requirements, such as proper account maintenance, facilitating customer relationship management, and responding to legal claims or regulatory requests.

Who do we share your personal data with?

In order to fulfil some of the purposes described herein, we may, where necessary, share your personal data with our corporate customer and with processors which perform the Service or the Charging Service on our behalf.

Your rights and how you can use them

You have various rights which you are entitled to exercise. One of the rights you have is to be informed about our processing of your personal data, i.e. you have the right to access this Information. If you have any questions, please feel free to contact us, for contact details see "Questions and Concerns" below.

There follows a summary of the other rights you have under the law, with information on any conditions and restrictions on how the rights can be used and how you can use your rights in practice.

Right of access

You have the right to access the personal data we hold about you. However, we must be able to verify your identity. Your request must not affect the rights and freedoms of others, for example, other people’s privacy and confidentiality. In some cases, we may also refuse to provide a copy of the data, for example if you make so-called unfounded or unreasonable requests, such as requesting access several times in a short period of time.

Right to data portability

You may have the right to receive the data you have provided to us, and which is processed by us, in a widely used machine-readable format. The GDPR does not establish a general right to data portability, but if the processing is based on your consent or on our agreement with you and when the processing is carried out by automated means (e.g. not physical documents), you have such a right.

Rights related to inaccurate or incomplete data

You may challenge the accuracy and completeness of the personal data we process about you. If the personal data is found to be inaccurate, you have the right to have the inaccurate data deleted, corrected or, where appropriate, supplemented. This right applies only to your own personal data. When exercising this right, please be as specific as possible.

Right to object

You have the right to object to the processing of your personal data. This right only applies if our processing of your personal data is explicitly based on a so-called legitimate interest (see further under "For what purposes do we process your personal data?"). To raise an objection, the request must be based on grounds related to your specific situation. This means that your justification for the objection must not be too generalised.

Right to restriction of processing

You have the right to request that we restrict the processing of your personal data. This right only applies if our processing of your personal data is unlawful, if our processing of the personal data is no longer necessary for the stated purposes, if you consider the data to be inaccurate and have requested rectification or objected to our processing of your personal data and are awaiting a response from us on the issue of legitimate interest.

Right to erasure of personal data

You may have the right to have your personal data erased (also known as the "right to be forgotten") if, for example, you believe that the data we are processing is inaccurate, if the data is no longer needed for the purposes for which it was collected or if the processing itself is unlawful. You can also remove your account yourself in the app under your profile on > settings > remove account.

There are various situations where we have the right not to delete your personal data. Such situations may be (i) that we need the data to comply with a legal obligation, (ii) that we need the data to exercise or respond to legal claims, (iii) that we need the data with reference to certain filing obligations under law, or (iv) that the data is necessary for the performance of contractual obligations we have towards you.

Right to withdraw your consent

You have the right to withdraw your consent to such processing to which you have previously consented. If you withdraw your consent, this will only apply to future processing.

To exercise any of your rights as set out above, please contact us by email at [email protected], we ask you to be as specific as possible when requesting to exercise a right.

Questions and Concerns

If you have any questions or would like more information about your rights or our processing of your personal data, including the right of access and correction of inaccurate data, please feel free to contact us by email at [email protected].

If you have any questions or concerns about how we process your personal data, we would like you to let us know so we can try to resolve them. If you believe that we are in breach of our obligations under applicable data protection legislation, you are always welcome to lodge a complaint with the Swedish Authority for Privacy Protection, or any other competent regulatory authority.

Changes to this Information

We may make changes to this Information. If the change involves a change of substantial importance to the nature of the processing (for example, expanding the categories of recipients or introducing transfers to a third country) or a change that may not be of significance to the processing, but which may be of significant importance to, or affect, you, we will provide updated information well in advance of the change being implemented. We will send the changes to you by email or via the mobile application so that you can read and form an opinion about the changes. When we notify you of such changes, we will also explain how you may be affected by them.

7 § Responsibility for errors etc.

Arval shall not be liable for any damage arising from a lack of compatibility between the Customer's vehicle(s) and the charging station, or from the Customer's use of the Charging Service or the charging station contrary to the instructions and technical requirements in force at the time, as set out in these Terms and Conditions or as otherwise made available to the Customer by Arval.

Arval shall not be liable for indirect or consequential damages relating to damage to the Customer's property resulting from the Customer's use of the Charging Service or the charging station. If the Customer is a consumer, Arval shall be liable for damages towards the consumer in accordance with applicable consumer protection legislation.

The Customer is not entitled to damages due to the closure or malfunction of a charging station. If the Customer is a consumer, Arval shall be liable for damages towards the consumer in accordance with applicable consumer protection legislation.

The Customer is responsible for complying with all guidelines and requirements in accordance with the instructions given by Arval from time to time. This includes responsibility for ensuring that the electric vehicle used by the Customer in connection with the Charging Service complies with all charging requirements.

Arval reserves the right to suspend the Customer from using the Application, Arval Energy or the Charging Services, with immediate effect in the event of misuse of any of these services, if there is a reasonable suspicion of unauthorised use or a risk that the Customer will not fulfil his/her obligations towards Arval.

8 § Transfer of rights

The Customer agrees that Arval may assign all or part of its rights and obligations under these Terms and Conditions on unchanged terms to another company within the same group or to another party that can reasonably be expected to perform the obligations under these Terms and Conditions in a satisfactory manner.

The Customer is not entitled to transfer or assign its rights or obligations under these Terms and Conditions to another party, in whole or in part.

9 § Validity of the Terms and Conditions

These Terms and Conditions are valid until further notice and may be terminated by either party by providing the other party with no less than three (3) months prior written notice. Arval has the right to terminate these Terms and Conditions with immediate effect if the Customer breaches these Terms and Conditions or uses the Charging Service or a charging station in such a way that inconvenience or damage is caused to Arval. Nothing in this section shall be construed to limit the rights of consumers in accordance with applicable consumer protection legislation.

10 § Right of withdrawal

If the Customer is a consumer, and where a Charging Service or another agreement has been entered into on distance in accordance with the Swedish Distance Contracts Act (2005:59), the Customer has the right withdraw from the contract within fourteen (14) days from the day the Customer and Arval has entered into the service. The Customer is liable to pay for any Charging Services it has been using during the aforementioned period. If the Customer wishes to withdraw from the Charging Service or another agreement in accordance with what is set out above, it may notify Arval thereof. The Customer may use the withdrawal form set out in Appendix 1.

11 § Amendment of the Terms and Conditions

Arval has the right to amend these Terms and Conditions provided that the Customer is notified of the amendment by email within a reasonable time, and at least two (2) months before the amendment comes into force. In such cases, the Customer shall be deemed to have been notified two days after the email was sent.

12 § Dispute

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden. Any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be finally settled by the public courts of Sweden. The District Court of Stockholm (Stockholms tingsrätt) shall have exclusive jurisdiction as the court of first instance.

If the Customer is a consumer, any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be finally settled by the court where the consumer is domiciled.

Consumers can also contact the National Board for Consumer Disputes (ARN) directly, via Box 174, 101 23 Stockholm or www.arn.se. Arval participates in dispute resolution and follow ARN's recommendations.